Shipping policy

Orders may take up to 2-4 weeks to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items

Basielía  is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. 

  

Major holidays also will increase shipping time. Please be mindful that our small team does not work on these days as we honor and respect their ethical right to spend time with their families.

 

 

Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays.